Patient Experience

Experience personalized, respectful support every step of the way.

How We Support Participants

  • Plain-language study summaries and thorough informed consent processes
  • Flexible scheduling options and frequent reminders to maximize engagement
  • Transparent communication and full reimbursement for study-related expenses

Facility Highlights

  • Fully equipped site for all trial phases, with quality assurance and data monitoring protocols
  • Strong enrollment strategies aimed at meeting diversity and inclusion targets
  • Specialized systems in place for efficient handling of industry and investigator-initiated studies

Community & Patient Education

We actively engage with local communities through multilingual outreach events, health fairs, and partnerships with patient advocacy groups—fostering trust and awareness for clinical research participation.

Patient Safety & Ethical Standards

  • Rigorous Compliance with GCP and Regulatory Oversight: We follow international GCP standards, with oversight by IRBs in alignment with the Belmont Report and Declaration of Helsinki.
  • Informed & Ongoing Consent: Clear explanations of risks, benefits, and procedures, with ongoing participant consent throughout the study.
  • Independent Oversight: Data Monitoring Committees review safety and efficacy for higher-risk trials and recommend adjustments if needed.

Expertise of Our Multidisciplinary Team

  • Board-certified physicians, Clinical Research Coordinators (CRCs), research nurses, and support staff with extensive clinical trial experience
  • Integrated care and research leadership from specialists like Dr. Khilfeh and Dr. Anani

Sponsor & Regulatory Trust

  • Trusted by CROs for operational reliability and high-quality data delivery
  • Rapid approvals and audit-readiness in alignment with US and international regulations

Advanced & Inclusive Operations

  • Hybrid trial models with telemedicine and local lab visits for enhanced accessibility
  • Strategic partnerships with local labs and diagnostics centers to reduce travel burden for participants

Effective Recruitment & Retention Strategies

Recruitment Excellence

  • Comprehensive physician referral networks and advocacy group outreach programs
  • Strategic social media campaigns targeting diverse demographics
  • Advanced online pre-screening tools and electronic consent (e-consent) to streamline enrollment

Retention Success

  • Comprehensive incentive programs including travel reimbursement, participation stipends, and flexible scheduling
  • Continuous participant engagement and systematic feedback collection to enhance trial experiences

Transparent Communication & Trust

  • Plain-language trial summaries designed to ensure complete participant understanding
  • Strict data privacy protocols with full compliance to HIPAA and GDPR regulations

Logistics & Community Access

  • Strategically convenient locations with remote consultation options and comprehensive local test support
  • Multilingual and culturally competent materials designed for diverse population engagement

Operational Excellence & Quality Assurance

  • Strict adherence to ICH E6 Good Clinical Practice (GCP) standards with comprehensive audit-ready documentation
  • Independent monitoring and oversight through specialized Data Monitoring Committees
  • Advanced tracking systems for recruitment metrics, diversity indicators, and retention analytics

Community Outreach & Patient Advocacy

  • Active participation in local health fairs and established patient advocacy networks
  • Comprehensive inclusive recruitment strategies to reflect real-world population diversity

Communication with Sponsors

  • Transparent performance reporting including detailed recruitment and retention analytics
  • Collaborative protocol planning enhanced by patient advocacy insights and recommendations
  • Flexible operational capacity to efficiently scale from Phase I through post-market surveillance trials